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Returns and Exchanges

What is your return/exchange policy?

We have a 30-day return and exchange policy. Your item must be received by Oradina within the current 30-day window. All return orders shipped within the United States will receive complimentary shipping.    


Please note, we will not accept jewelry that shows any signs of wear. All original tags must be attached, and original packaging must be intact. Engraved or monogrammed pieces will not be eligible for return or exchange. 


Send us your return order in its original packaging or smaller packaging. Oradina will not be responsible for additional fees due to larger packaging. When applicable, we reserve the right to deduct additional shipping fees from the refunded amount. 


How do I start the return process?

Click here and follow the steps to select your return item and generate the appropriate label. 


When will I receive my refund?

Once we receive the item, we will process your return within 3-5 business days. Look out for an email from us communicating the status of your refund, store credit or replacement. 


What about gift returns?

We offer store credit on gift orders returned within 30 days. All guidelines in the return policy listed above must be met, including intact packaging, original tags and no signs of wear.