Returns, Exchanges, and Warranty
What is your return/exchange policy?
Enjoy free 30-day returns & exchanges. All return orders shipped within the United States will receive complimentary shipping. Your return must be received within 30 days of the order ship date to qualify. Please note that we will not accept broken or damaged jewelry. Store credits and gift cards are not eligible for a refund and cannot be applied toward exchange or replacement orders. Exchange orders are not eligible for a refund.
How do I start the return process?
Click here and follow the steps to select your return item and generate the appropriate label.
Do you offer a warranty?
We offer a complimentary 180-day warranty with every purchase. There’s no need to worry about any possible damages due to craftsmanship or manufacturing defects because we’ll take care of it.
To submit a claim under your warranty, please click here. Once you enter your order number and zip code, please select Item is broken or damaged as your return reason. As an added convenience, the discount amount you received on your original order will automatically get credited toward your new replacement order. Please click the 'Shop Now' button, select your replacement piece(s), and proceed to checkout. Once your replacement order is submitted, we will email you a return label within one business day. Your new order will automatically be shipped within 5-7 business days from the time we receive your return package. All replacements covered under our warranty are subject to a $15 shipping and handling fee.
Please note that lost pieces are not eligible under warranty.
When will I receive my refund?
Once we receive the item, we will process your return within 5-7 business days. Look out for an email from us communicating the status of your refund, store credit, or replacement.
What about returns for products that have been customized or engraved?
All custom or engraved purchases, including items that have been shortened, lengthened, or altered from its original form are non-refundable.
"If you didn't think it was possible to get high-quality gold jewelry at reasonable and affordable prices, Oradina is here to prove otherwise" - REFINERY29
